Social Media: Managing Risk and Leveraging Opportunities

Posted 04/13/2015 by schoolpr
Categories: Uncategorized

NSPRA member Kristin Magette has “done us all proud.” Her new book, Embracing Social Media, focuses on one of the bugaboos of social media that drives superintendents and school boards crazy — so crazy at times that some have restricted or banned the use of social media in their schools.

Kristin’s local school PR experience shines through in her book. Just look at the fears and concerns about social media she attributes to some school leaders:

  • What if someone makes a negative comment?
  • What is someone posts something that violates the confidentiality of one of our students?
  • What if someone posts something bad about a staff member?
  • What if one of our employees posts something unprofessional?
  • What if it becomes a place where people go to “air dirty laundry” or to “crank up the rumor mill?”

It Happens With or Without You

Much of Embracing Social Media gives us solutions and approaches to deal with those situations. And as Kristin notes, most of these things are already happening on social media now. By making the choice to ban social media, you are “not exempting yourself from the discussions taking place; by contrast, you are allowing these discussion to flourish unchecked and without your consistent, informed and calming voice.”

She urges school leaders to stake out their space in social media. By doing so, Kristin notes that controversial comments are often reduced as they are “dealt with in a manner that is respectful, understanding, firm and policy-driven.”

The informal nature of social media gives some people the impression that it is an avenue to just “wing it” and to jump into the fray. Nothing can be more damaging to your system than to play it loose and informal. Districts need to establish their own protocols and polices to cover all aspects of social media use in their systems.

Embracing Social Media helps you build a foundation for success in social media. It also gives you persuasive talking points to influence decision-makers about why social media must be part of your school communication program. Recent stats show that many Americans now own 4 digital devices and the average U.S. consumer spends 60 hours a week consuming content from these devices.

Economically Reach More Audiences Quickly
Our audiences are already there. We need to go to where they are rather than asking them to use our own established channels.

Leading districts and communication programs are now using social media as a valued tool to economically reach parents, students, and others with key messages and information about their schools.

Join Kristin at the NSPRA Seminar

The good news is that Kristin Magette will be leading a special session at the NSPRA Seminar this July in Nashville. For more information about the Seminar, go to www.nspra.org/national-seminar. And you can find her book on NSPRA’s website at www.nspra.org/store.

Rich Bagin, APR
NSPRA Executive Director

Who Elected These State and Local Leaders Anyway?

Posted 03/09/2015 by schoolpr
Categories: Uncategorized

It’s Time to Pay Attention

We just completed the NSPRA Executive Board meeting this past weekend, and the environmental scanning exercise forced us to ask the question, “Who elected these legislators, anyway?”

And we all know the answer: We did.

Even if you did not vote in the recent elections, you did elect them by your absence or lack of effort to learn more about their stance on public education.

To protect the future of all children everywhere, we ask that you begin paying more attention to your elections. It is time to ask, “Who’s for kids, and who’s just kidding?”

NSPRA believes in authentic public engagement and transparency, but it takes energy and perseverance to see what candidates really stand for. Yes, it is work to do so and these folks count on voter apathy and complacency to pave their way to victory.

Are We Reaching a Tipping Point?

A glimpse of good news that NSPRA President Jim Cummings, APR, mentioned in his NSPRA column this month is that he feels we are reaching a tipping point. Parents, business leaders, and others are saying that proposed changes in public education will be the beginning of the end, changing housing values in communities where people actually want to live and prosper in the years ahead.

Many proposed changes are based on the wishes of money-enriched groups who push their brand of education. And their proposals, for the most part, do not reach or meet the needs of all children in our communities.

Years ago, I started a student school board program in which a high school student was selected to sit on the district’s school board. The practice served the district well because it gave regular board members a reality check on their decisions about students and it gave the students a snapshot of local board governance and politics.

Just last week, Ed Week ran a story penned by a former Maryland student board member in a large county system. Check out the insight by John Mannes:

Students suffer when politics becomes a priority. School boards become the target of voters not because of poor platforms, insufficient creativity, or lack of effort, but because of naiveté and unprofessional conduct. Our national conversation on education should include more discussion of effective school system leadership, not just of increasing test scores and global competitiveness.

Voters should consider behavior in addition to statistics when choosing their local school boards…. A dysfunctional board can mean years of stalled progress on improving schools. Allowing the campaign mentality to tarnish relationships at a cost to students, teacher, and parents is never good governance.

Let’s Learn a Lesson from Mannes

We must focus on all key elections — especially primaries — because that is where most candidates set their platforms, align themselves with their brand of education, and seek campaign funding.

Do your homework, stay engaged, register to vote, and commit to voting in your next state and local elections.

And when you review the candidates’ qualifications, please answer the question, “Who’s for kids, and who’s just kidding?”

Rich Bagin, APR
NSPRA Executive Director

National Signing Day: Creating a Buzz on Academic Achievement

Posted 02/09/2015 by schoolpr
Categories: Uncategorized

Recently, much publicity surrounded the National Signing Day hoopla of outstanding high school football standouts and the scholarships they are receiving for their athletic accomplishments.

Coverage of the country’s elite high school athletes has begun to receive national coverage by ESPN and others. We are pleased to see the great publicity for these athletes and their athletic programs, but we do hope that local and regional outlets consider another critical aspect of a high school student’s accomplishments.

Create a National Academic Signing Day

We think it is time for a National Academic Signing Day. Years ago, Cleveland Plain Dealer columnist Regina Brett urged local leaders to create May Madness Day when seniors announce their post-high school plans for college and career. We think it’s a good idea because superintendents, board members, principals, and teachers always ask, “Where’s the good news about our schools?” Well, each year we have an opportunity to do something about it.

But we need to be proactive to make it happen.

Consider taking these steps to help prove that your local schools are preparing students for their future:

  • Create a special event in your school district or school to gather all students who are moving on to a next step that we can all be proud of. In other words, bring in those going to college, enlisting in our armed forces, taking special training for advancing technical and occupational skills, etc.
  • Invite the media but also make sure you capture the day for your own websites, listservs, newsletters, and social media. It is a day to celebrate accomplishment and your parents and community need to see the pride in your students’ faces.
  • Have each student actually sign a letter of intent for their college or desired next step. Graphically embellish each signature into a poster or banner for your school or school district.
  • Invite dignitaries to the event and capture their responses to this day of achievement.
  • Consider having the students wearing hats, shirts, or memorabilia of their next step on the academic ladder. Some colleges may donate materials for this type of activity because they will see it as a recruiting opportunity for their schools.
  • Consider video recording the event and then edit it to make a presentation about your school system and perhaps your individual schools. Show the video at the Rotary Club, Chamber of Commerce, Realtor meetings, and other similar settings.

Take a Golden Opportunity to Create a Positive Buzz

The list of opportunities is only limited by the creativity, time, and budget that you can allocate for this project. It is a golden opportunity to create a buzz about the accomplishments of your students, staff, and school system. You can create your own version of something called May Madness at a time when most school employees are weary from budget battles and the waning days of the entire school year.

Don’t let it slip for another year.

Start planning your version of National Academic Signing Day now.

Rich Bagin, APR
NSPRA Executive Director

Leading Through the Unexpected Crisis

Posted 01/12/2015 by schoolpr
Categories: Uncategorized

For years, we’ve been saying that, when it comes to the reputation of your school district, the way you handle a crisis can be even more damaging than the crisis itself.

The good news is that most NSPRA-member districts are much more sophisticated and prepared these days to effectively handle crises in their districts. NSPRA members are also great at rallying around other districts to provide extra help when it’s needed. Plus, we’ve learned from the proven strategies and tactics of leaders like Rick Kaufman, APR, the author of NSPRA’s Complete Crisis Communication Management Manual ⎯ which will be updated by this summer with a new section about using social media in a crisis.

But we can expand our focus if we tap into the private sector’s leaders’ approach to crisis communication. One example is the recently published book, Blind Sided: A Manager’s Guide to Crisis Leadership (Rothstein Publishing). Author Bruce Blythe, a respected international crisis management guru, clearly communicates the steps to take when an unexpected crisis hits your system. The information translates exceedingly well for school leaders and communicators ⎯ so much so, that we just booked him to present a special session at our Nashville NSPRA Seminar in July.

Here are a few highlighted items from this recommended book:

  • As in the emergency medical field, if treatment is provided within 1 hour or less of the critical incident, the likelihood of success is significantly improved. The same approach has been applied to crisis management.
  • The right decision made too late will likely be ineffective.
  • Caring during crisis response is not a feeling. Caring is a set of corporate and personal behaviors that elicit the perception in impacted stakeholders that you and your company truly cares.
  • The longer people stay out, isolated and brooding over what has happened, the more abnormal things will feel.
  • Remember to provide only 3 key messages, each of 12 words or less, in order to communicate clearly in a manner people will understand and retain.
  • Making order out of chaos is a fairly unusual job description, but it describes the job of the Crisis Action Team Leader (CAT) precisely.

The guidebook runs about 400 pages, but it is divided into easy-to-locate-what-you-need sections to guide you through most blind-sided situations. You can buy it through most book-purchasing sites and we also plan to make it available at the Seminar book store in Nashville.

Rich Bagin, APR
NSPRA Executive Director

Building Stronger Programs Through Benchmarking

Posted 12/08/2014 by schoolpr
Categories: Uncategorized

NSPRA’s New Benchmarking Guidebook Is Working!

And it is working to influence superintendents and school board members so that they understand what effective communication can do for their schools and their communities.

As you begin submitting your budget requests for next year, go through a self-assessment of where you stand according to one of NSPRA’s newest tools, Rubrics of Practice and Suggested Measures. Use it to focus on areas that will facilitate progress to accomplish your district’s goals and objectives.

Benchmarking Does Not Have to Be a Scary Proposition

Benchmarking may sound a bit scary to some practitioners, but when completed as a self-assessment, you can decide on which areas you must increase your focus in your program. Some members have first engaged with their own staff (if they have any) and then they have moved their assessment up the ladder to their superintendent. Some have then reached for board-level reviews and eventual new solutions and tools to strengthen their programs.

Accountability and Communication Are Used in the Same Sentence

Benchmarking demonstrates just how accountable communication can become for your system. In most schools today, accountability and communication are not often used in the same sentence. But now communication professionals and superintendents have a set of standards to guide them in developing their comprehensive communication programs, while keeping accountability in mind.

Here Are Some Tips for How to Use This New Resource

  • Start small with a self-assessment in just 1 area or, at most, start with 2 of the 4 areas that the document covers.
  • Be strategic in selecting your focus — make it a sweet spot of your superintendent’s interest and demonstrate how it will increase results for your district. For example, if you’re in an area of open enrollment where competition comes into play, consider using this year’s new focus on marketing/branding communications.
  • Pinpoint where you now stand and select whether your current program is emerging, established, or exemplary. All the category labels are positive. You can show how you need to advance to the next level to meet the standards set in the guidebook — and better yet, meet the needs of your system.

At minimum, review the guidebook to see where your “jumping-in” point will be with the 4 rubric areas of comprehensive planned communication, internal communications, parent/family communications, and marketing/branding communications.

If you are an NSPRA member, the financial commitment for this new professional development resource is just $20 to download. If you want the print edition, the member price is $40, plus shipping and handling.

If you need more information, including prices if you are not an NSPRA member, go to www.nspra.org/store.

Thanks to a group of motivated NSPRA professionals, this tool can help you increase the impact of communication in your schools in the year ahead. Now’s the time to take the next step in turning up the flame on the professional assessment of school communication.

Rich Bagin, APR
NSPRA Executive Director

Drive Your Messaging with Research

Posted 11/10/2014 by schoolpr
Categories: Uncategorized

Looking for a sure-fire way to improve your school communication program?

Focus on parents — one of the most important audiences you have.

If you connect with your parents and they trust that your schools are preparing their children for life as an independent, productive, and successful adult, you are way ahead of all the political banter of critics and others. Aim your communication at the sweet-spot of most parents — the success of their own children.

We covered these findings and more in NSPRA’s PR Power Hour last Friday when Dr. Dave Clayton, vice president; and Rich Neimand, president/creative director of Neimand Collaborative, discussed the results of the research they completed in North Carolina. For more about Neimand Collaborative, go to www.neimandcollaborative.com.

My years of experience in our business tell me that their findings and advice ring true for many school districts in North America. Here’s a look at some of what they said. Plus, I’ve added a few of my own comments:

  • Education may look like a political issue but it really is a consumer issue and will be fought and won on that basis. Former NSPRA Executive Director Dr. John Wherry, APR, used to tell us that public relations is primarily educators doing a good job and then making sure that everyone tells others about the good job we are doing for their children and their communities.
  • Their research told us to talk about the needs of parents and children first — not the needs of the system. Then you can talk about the supports necessary to help each child and family achieve their goals. For instance, we often talk about funding for our new one-to-one laptop initiatives, but we don’t demonstrate what it all means for our children and how the initiative will help children achieve success in school and in their future careers. We must describe the benefits of what our work will do for them — not what it will do for us.
  • We must prove our value by demonstrating how we advance everyone — from the top to the bottom, and all those in between. Years ago while working with the Oklahoma State Department on career tech issues, we talked about creating an Instructional Education Program (IEP) for each child. Avoiding getting bogged down in the legal entanglements of special education regulations, this new IEP would take a snapshot of each student and describe what teachers and parents could do together to make their children successful. Progress is the key issue, giving parents a better sense that we are focusing on their children rather than on our system.
  • We must say that quality teachers are the key force of public education and having them results in better outcomes for students. And in the midst of attacks on teacher evaluations and tenure, we must also demonstrate that you weed ineffective teachers out of your system. For instance, relay a message like:

A master teacher coaches our other teachers so that they get better each year. If some teachers don’t improve to meet our high standards, we release them. In the past 2 years, we released 5 teachers.

This type of research gives communicators the direction we need to create effective messages. One caution: Every school community is a bit different, so it is critical to learn about your parents’ thoughts when it comes to your schools. Basing your messages and programs on effective feedback will save you money, make your program more effective, and build confidence in your school district.

Rich Bagin, APR
NSPRA Executive Director

Proving the Value of School Public Relations Through Measurement

Posted 10/13/2014 by schoolpr
Categories: Uncategorized

One sign of a true profession is the standards it holds for those who practice that profession. Another is proving the value of the profession in accomplishing the main mission of its organization.

A Quick Historical Snapshot

For many years, NSPRA followed and adopted standards that NSPRA pioneers set — many of those pioneers were past NSPRA presidents. The standards evolved over the years, and we updated new standards in an NSPRA publication, Raising the Bar for School PR. I was fortunate to write NSPRA’s first crack at an evaluation guidebook entitled, Evaluating Your School PR Investment, based on our standards. That contribution grew into today’s NSPRA Communication Audit process.

In the same historical period when we set standards, NSPRA’s accreditation blossomed, adding another rung to the ladder of professionalism for our members. Five past presidents who made an important contribution to accreditation were on the development team, and all of the work was done during Larry Ascough’s presidency. Past Presidents Dr. Ken Muir, APR, and Joe Rowson, APR, led the accreditation effort, offering new ways to measure skill levels, judgment, and productivity. The NSPRA accreditation program eventually merged with the Universal Accreditation Board’s (UAB) program which included the Public Relations Society of America (PRSA) and other public relations groups throughout the U.S. NSPRA continues to participate in this universal program today. Also, NSPRA has adopted a code of ethics and joined with other groups in adopting the North American Public Relations Council’s Uniform Code of Ethics.

Enter NSPRA’s Benchmarking Project

A bit more than 3 years ago, a Benchmarking Project Team tackled the onerous task of benchmarking the practice of school public relations in local districts. Led by consultant and NSPRA Past President Sandy Cokeley, APR, in just 2 years, the team delivered a benchmarking tool entitled, School Communication Benchmarking — Rubrics of Practice and Suggested Measures. The initial version covered three areas and we just added a fourth. The areas are:

  • Comprehensive Planned Communications
  • Internal Communications
  • Parent/Family Communications
  • Marketing/Branding Communications

How Does Your Program Stack Up?

Thanks to the work of numerous NSPRA professionals mentioned in the guidebook, you can now see where your program stands — whether your program is just emerging, already established, or considered exemplary. As my dentist notes, throughout this process, “You may experience a bit of discomfort.” But your program and your school district will be more effective for going through the process.

The guidebook gives practical examples to professional communicators, superintendents, and board members, showing them the components of a successful public relations program that ultimately contribute to student achievement. No board or superintendent should start a program without this guidebook as they set the path to achieving effective and efficient communication in their districts.

With this guidebook, now we all have solid answers to the common questions that we hear all the time:

  • What does a school PR person do anyway?
  • What value does PR bring to our schools?
  • Where do you start?
  • How do you know if your program is effective?
  • What else should we be doing in school PR?

If you’re an NSPRA member, you can download the entire rubric for $20. Print and non-member prices are also available. To learn more, go to www.nspra.org/products.

Rich Bagin, APR
NSPRA Executive Director


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